Terms and Conditions

Last updated: 29 September 2026

The German version of these terms (AGB) is legally binding. This English version is provided for information only.

1. Provider and scope

(1) The provider and contracting party is MONNINGHOFF Labs UG (haftungsbeschränkt), Wehrstr. 3, 48151 Münster, Germany, represented by its managing director Chris Mönninghoff, local court (Amtsgericht) Münster, HRB 22312, VAT ID DE451176103, email hi@puzh.com (“we”). PUZH is a product of MONNINGHOFF Labs UG (haftungsbeschränkt), not a separate legal entity.

(2) These terms apply to all contracts for the use of PUZH concluded via puzh.com or app.puzh.com, in particular for the client portal, the AI Superfilm and connected social media accounts (“customer” or “you”).

(3) They apply to businesses (§ 14 German Civil Code, BGB) and to consumers (§ 13 BGB). Rules that apply to only one of these groups are marked as such.

(4) If we have agreed an individual offer or a separate contract with you (for example a platform licence for your company), its terms take precedence over these terms. The customer’s own terms and conditions do not apply, even if we do not expressly object to them.

2. Services

(1) Platform and client portal. PUZH is software for planning, creating, approving and publishing content. In the client portal at app.puzh.com, customers see their content, give approvals, order services and manage connected accounts.

(2) AI Superfilm. We create a short film with the help of AI according to your choices and instructions (section 4).

(3) Connected accounts. We publish posts on your social media accounts on your behalf (section 5).

(4) The exact scope of services follows from the description on the order or offer page at the time of your order. We continuously develop PUZH and may change features, provided this does not materially restrict the agreed services and the change is reasonable for you.

3. Customer account and conclusion of contract

(1) You need a customer account to use PUZH. Your details must be accurate. Keep your login details secret; actions taken through your account are attributed to you to the extent you are responsible for the misuse.

(2) The presentation of our services on the website is not a binding offer. By submitting an order you make a binding offer. Before submitting, you see a summary of your choices and the price and can correct input errors. The contract is concluded when we confirm the order or begin performance.

(3) The contract language is German.

4. AI Superfilm

(1) You choose style, character, voice and other options and provide content such as texts, logo, product images or photos. We use it to create a film in the format described.

(2) Approval. Before the film is finally produced, we present a preview (e.g. stills, text and voice) to you in the client portal for approval. Final production starts with your approval. Changes after approval are only possible where we offer them separately.

(3) Delivery. The finished film is made available to you in the client portal.

(4) The film is created with generative AI. Details of the presentation (e.g. facial expressions, movement, background) may differ from the preview and examples. Such differences are not a defect as long as the film essentially corresponds to the chosen description and your approval.

(1) You can connect your own accounts on LinkedIn, Facebook, Instagram, Threads, Bluesky, TikTok, YouTube, X and Pinterest. You connect an account yourself through the platform’s own login dialog. We only publish posts that you, or your agency on your behalf, have approved.

(2) Price. Each connected account is a separate account subscription. It costs EUR 8.00 net per account per month, unless a different price is shown in the client portal or in your offer. The first month is charged pro rata from the day of connection. The price is shown in the client portal before you connect and is paid in advance.

(3) X (formerly Twitter). For accounts on X, the platform operator charges us for the use of its interface based on usage. We charge these costs to you in addition, based on actual usage.

(4) Term and cancellation. The account subscription renews for one month at a time. You can cancel it at any time with effect from the end of the current month, including by disconnecting the account in the client portal under “Your accounts”.

(5) End of subscription. When the account subscription ends, the account is disconnected and we stop publishing through it. Posts already published and your history in PUZH are kept.

(6) Platform rules. You are responsible for ensuring that your posts comply with the terms and policies of the respective platform. If a platform changes or restricts its interface or blocks an account, we cannot force publication (section 10).

6. Prices and payment

(1) The prices shown at the time of order apply. For consumers, final prices shown include statutory VAT. For businesses, prices are net plus statutory VAT unless stated otherwise.

(2) Payment is made in advance through our payment service provider Stripe using the payment methods offered there. Recurring fees are collected at the beginning of each billing period.

(3) We provide invoices electronically.

(4) If a customer is in default of payment, we may suspend the services concerned after prior notice until payment is received.

7. Customer obligations

(1) Rights to your content. You may only upload content to which you hold the necessary rights. This applies in particular to photos, logos, trademarks, music and voices.

(2) People and voices. If your content shows other people or contains their voice, you need their consent, including for images, scenes or voices to be generated from it with AI.

(3) Prohibited content. In particular, content that is unlawful, insulting, discriminatory, glorifies violence or is harmful to minors, content that infringes the rights of third parties, and deceptive depictions of real people without their consent are not permitted.

(4) Labelling. Where the law or the platform requires it, you label AI-generated content as such when you publish it.

(5) Indemnity. Businesses indemnify us against third-party claims arising from their breach of paragraphs 1 to 4, including reasonable legal defence costs. This does not apply if the customer is not responsible for the breach.

8. Rights to content and results

(1) The rights to the content you upload remain with you. You grant us the rights we need to store, edit and, on your behalf, publish it for the agreed service.

(2) You receive a perpetual, non-exclusive right of use in the finished film and other results created for you, for your own purposes, including publication on your channels and in your advertising. This also covers the characters and voices from our catalogue to the extent they are part of your film.

(3) The PUZH software, our templates, characters, voices, workflows and methods remain our property. You may not use, copy or recreate them outside your film.

(4) Under current law, purely AI-generated results are often not protected by copyright. We therefore grant you a contractual right of use but do not warrant any copyright or exclusivity.

9. AI results

AI can produce incorrect, incomplete or unexpected results. Review texts, images and films before publishing them. You are responsible for the decision to publish content and for its message.

10. Availability and third-party services

(1) We strive for high availability of PUZH. Temporary restrictions due to maintenance, security measures or disruptions beyond our control are possible.

(2) PUZH uses third-party services, in particular AI providers and the interfaces of social media platforms. We have no influence on their availability, rules or changes. If we are permanently unable to provide a service for this reason, you are released from the obligation to pay for that service; we refund fees already paid for services not provided.

11. Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have given a guarantee.

(2) In the event of a slightly negligent breach of an essential contractual obligation – an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely – our liability is limited to the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.

(3) Towards businesses, liability under paragraph 2 is additionally limited to the fees the customer paid to us in the twelve months before the event causing the damage.

(4) Paragraphs 2 and 3 also apply to our employees and agents.

12. Term, termination and suspension

(1) You can terminate your customer account at any time by writing to hi@puzh.com. Running subscriptions then end at the end of the paid month. For contracts based on an individual offer, its term and notice periods apply.

(2) The right of both parties to terminate for good cause remains unaffected.

(3) In the event of serious breaches of these terms, in particular of section 7, we may withhold the content concerned and temporarily suspend your access. We take your legitimate interests into account and inform you in advance where possible.

(4) Notices of termination may be given in text form (e.g. email).

13. Right of withdrawal for consumers

(1) If you are a consumer, you have a statutory right of withdrawal for contracts you conclude with us online. The details are set out in the withdrawal notice that we provide to you before you place your order.

(2) For an AI Superfilm, you can request that we start production immediately, i.e. before the withdrawal period has expired. Your right of withdrawal then expires as soon as the film has been fully produced, provided you have previously confirmed that you are aware of this.

14. Data protection

How we process personal data is explained in our Privacy Policy. How to have data deleted is described on our Data Deletion page.

15. Changes to these terms

New orders are governed by the version published at the time of the order. If we want to change the terms of a running subscription, we will notify you of the changes in text form at least six weeks before they take effect. They only apply if you agree to them. If you do not agree, either party may cancel the subscription concerned with effect from the date the changes would take effect.

16. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If you have questions or complaints, you can reach us at hi@puzh.com.

17. Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country of their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is Münster, Germany.

(3) The German version of these terms is binding. The English version is for information only.

(4) If any provision of these terms is invalid, the remaining provisions remain valid. The statutory provision takes the place of the invalid provision.